Terms & conditions

§1. General

The respective ticket purchase concludes a legal agreement with “Dinner&Show Veranstaltungs GmbH” and it supposes the full acceptance and without reservations of the user of everything and each one of the General Conditions. Aberrant stipulations by the respective buyer can be accepted by an explicit agreement in writing only. We regret that tickets sales are definite and therefore a cancellation of the contract is not possible.

§2. Offers/Contract

Price indications on our web-page are subject to confirmation. We reserve the right to modify underlying indications anytime. Your order merely means an offer to a contract conclusion. Confirmation of receipt of your order by e-mail, does not guarantee the ticket sale.
The order is considered to be effected by the arrival time of your electronic order. The acceptance of your offer to conclude the contract is achieved by the delivery of the confirmation mail only. “Dinner&Show Veranstaltungs GmbH” reserves the right to change offers without prior notice.

§3. Prices

Our prices are quoted inclusive respective taxes. They do not contain forwarding charges

§4. Ticket reservation/Return of tickets

Reservations can be made by Internet, email or fax. The confirmation of reservation becomes valid after full payment of the tickets. Tickets can be collected with the respective confirmation of reservation at the evening box office of the “Austrian Dinner Show”.
The reservations that have been confirmed by us have to be checked immediately. Obvious discrepancies from the order have to be claimed in writing (fax, email) immediately. Claims after the date of the event indicated are invalid. Return of tickets is possible up to one week before the respective event. The cancellation penalty is 50 % of the total amount. For cancellations less then one week before the event, the penalty is 100% of the total.
Tickets that have been posted at the request of the buyer can not be returned.
We regret that we must reserve the right to alter or vary the performance/event (date of the event), in this case no expenses of any kind can be made up.
In case of cancellation of a certain event “Dinner&Show Veranstaltungs GmbH” will offer an alternate date within max. 4 days of the former date.

§ 5. Shipment

“Dinner&Show Veranstaltungs GmbH” mails the paid tickets by the buyers request after the agreement has been concluded by payment. Shipment is effected for the buyers account and at the buyers risk.The “Dinner&Show Veranstaltungs GmbH” shipping obligation of the respective agreement is considered to be fulfilled by the handover to the Post AG (or any other equal private deliverer) for registered or normal (at the buyers risk) transportation. We can not be held liable for the loss or delay of tickets while transportation.
Tickets may be also picked up at the box office after proof of confirmed ticket reservation.

§6. Payment

Only the credit cards mentioned in the following form are accepted for payment by credit card. A completed order form with credit card information (number and expiration date), can be sent to “Dinner&Show Veranstaltungs GmbH” via e-mail or fax and authorises “Dinner&Show Veranstaltungs GmbH” to charge the total amount. An original signature is not required.
Payment by bank transfer is considered as effected when the credit entry is actually booked to the agents account.

§ 7. Event cancellation, changes, refunds

If an event is cancelled, tickets booked directly with Dinner & Show VeranstaltungsGmbH can be asked for refund up to two months after the planned event date by written registration (letter or e-mail) stating name and account number, bank institute and bank code for the return transfer. Tickets obtained from third parties (ticket agencies, online sales by booking platforms, etc.) must be registered via the respective sales outlet. In this case, of course we can provide you with a confirmation of the cancellation to obtain your refund. In both cases, there is also the possibility of a free rebooking to an alternative date without surcharge in the same season. We reserve the right to make minor or objectively justified changes to the cast or program. In the event of cancellation, postponement, program or cast changes, no expenses (e.g. travel, hotel, advance booking fees or shipping expenses) will be reimbursed.

§ 8. Privacy policy, data transfer

Data collected within the scope of purchase are restored for accounting and customer evidence purposes. We collect the following information: billing address, shipping address, tickets ordered. This information is used only in accordance with privacy laws and furthermore, we will NOT sell, share or rent ANY of the information that visitors provide us with.Our site has security measures in place to protect against loss, misuse and alteration of the information under our control “Dinner&Show Veranstaltungs GmbH” is using SSL-Transmission (Secure Socket Layer) for order transactions by credit card. This program encrypts data for transmission between the buyer and the server, so that it can not be read by a third party.

§ 9. Place of performance/trial

The ticket sales referred to in this document are subject to Austrian law, hence the German version of the General Terms is legally valid. The place of performance is Vienna. The court of jurisdiction is given by the appropriate court in point in Vienna.